Returns, loss or damage
Thank you for purchasing our products on UnseenSketchbooks.co.uk operated by Unseen Sketchbooks UK of Goudhurst, Kent UK.
We offer a full money-back guarantee for all purchases made on our website. If you are not fully satisfied with your product purchased from us, you can get your money back with no questions asked. All refunds exclude postage costs.
If you’re not totally satisfied with any part of your purchase then please let us know. We’ll try to solve your problems quickly, efficiently and with as little fuss as possible.
You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14 day period you will no longer be eligible and will not be able to receive a refund.
All goods need to be returned in the same as purchased in “resale condition”.
Damage to item
If you receive your product damaged in the post, please notify us immediately. Retain the product and packaging and we will contact Royal Mail or other carrier who are responsible for addressing and compensating your damage claim.
Loss of item
Once your purchase has been dispatched by the Royal Mail or other delivery service, the risk of loss passes to you the customer. If you have not received your goods within 14 days you must notify us immediately via email who will advise on the course of action.
If you have any additional questions or would like to request a refund, feel free to contact us.